Terms of Service

Reelmate Application

Last updated: May 28, 2025

These Terms of Service ("Terms") govern your use of the Reelmate application ("Service") operated by Wiseforge Ltd ("us", "we", or "our"). By accessing or using our Service, you agree to be bound by these Terms.

If you disagree with any part of these terms, then you may not access the Service.

Definitions

For the purposes of these Terms of Service:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Application refers to Reelmate, the AI-powered content creation software program provided by the Company.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Wiseforge Ltd, 71-75 Shelton Street, Covent Garden, LONDON WC2H 9JQ, United Kingdom.
  • Content refers to any scripts, metadata, project data, video content plans, or other materials created, generated, or stored through the Service.
  • AI Service refers to the artificial intelligence and generative AI features provided within the Application, including but not limited to script generation, content planning, and metadata creation.
  • Service refers to the Application and all its features including content creation, project management, teleprompter functionality, and AI-powered tools.
  • User or "You" means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

Description of Service

Reelmate is an AI-powered content creation application that provides the following services:

  • Script Generation: AI-powered creation of video scripts based on user-provided ideas, whether submitted verbally or textually
  • Content Planning: Tools to help plan and organize video content creation projects
  • Metadata Generation: Automatic creation of video metadata including titles, descriptions, tags, and other relevant information
  • Project Management: Features to track and manage multiple content creation projects
  • Teleprompter: Built-in teleprompter functionality for content delivery
  • AI Content Tools: Various artificial intelligence features to enhance and streamline the content creation process

User Accounts and Registration

To access certain features of the Service, you must create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information to keep it accurate and current
  • Keep your account credentials secure and confidential
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

You are responsible for safeguarding the password and all activities that happen under your account.

Acceptable Use Policy

Permitted Uses

You may use the Service for lawful purposes related to content creation, including but not limited to:

  • Creating scripts for video content
  • Planning content strategies
  • Generating metadata for videos
  • Managing content creation projects
  • Using the teleprompter for content delivery

Prohibited Uses

You agree not to use the Service:

  • For any unlawful purpose or to solicit others to perform unlawful acts
  • To create content that is defamatory, obscene, abusive, or harmful
  • To infringe on intellectual property rights of others
  • To attempt to gain unauthorized access to other user accounts or the Service infrastructure
  • To engage in any form of spam, harassment, or unwanted communications
  • To create content that promotes violence, hatred, or discrimination
  • To attempt prompt injection attacks or other security exploits against our AI systems
  • To reverse engineer, decompile, or attempt to extract underlying algorithms or models
  • To use automated tools to excessively generate content beyond reasonable fair use

AI Service Usage and Fair Use

AI Usage Guidelines

Our AI-powered features are provided for legitimate content creation purposes. You agree to use these features responsibly and in accordance with the following guidelines:

  • Fair Use: While we do not impose strict limits on AI usage, you agree to use our AI services reasonably and not to abuse or spam the system with excessive requests
  • Quality Over Quantity: The Service is designed for thoughtful content creation rather than mass content generation
  • No System Abuse: You must not attempt to overwhelm our AI systems with automated or excessive requests that could impact service availability for other users

AI Security and Integrity

You specifically agree not to:

  • Attempt prompt injection attacks designed to manipulate AI responses
  • Try to extract training data or proprietary information from our AI models
  • Attempt to break, circumvent, or exploit the AI system's safety measures
  • Use the AI service to create content that violates our acceptable use policy
  • Attempt to use the AI system for purposes other than legitimate content creation

We reserve the right to monitor AI usage patterns and take appropriate action against accounts that violate these guidelines, including temporary or permanent suspension of service.

Content Ownership and Rights

User Content

You retain ownership of any content you create using the Service. However, by using the Service, you grant us:

  • A limited license to process your inputs to provide the AI services
  • The right to use aggregated, anonymized data to improve our services
  • The right to store your content as necessary to provide the Service

AI-Generated Content

Content generated by our AI systems based on your inputs is provided to you for your use. However:

  • You are responsible for reviewing and verifying all AI-generated content before use
  • We make no guarantees about the accuracy, originality, or quality of AI-generated content
  • You agree to use AI-generated content in compliance with applicable laws and third-party rights

Service Availability and Modifications

We strive to provide consistent service availability, but:

  • The Service may be temporarily unavailable due to maintenance, updates, or technical issues
  • We reserve the right to modify, suspend, or discontinue any part of the Service at any time
  • We may update these Terms from time to time, and will notify you of significant changes
  • Continued use of the Service after changes constitutes acceptance of new Terms

Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information. By using the Service, you consent to the collection and use of information in accordance with our Privacy Policy.

We implement appropriate security measures to protect your data, but cannot guarantee absolute security of information transmitted over the internet.

Limitation of Liability

To the fullest extent permitted by law:

  • The Service is provided "as is" without warranties of any kind
  • We shall not be liable for any indirect, incidental, special, or consequential damages
  • Our total liability shall not exceed the amount paid by you for the Service in the past 12 months
  • We are not responsible for content created by users or the accuracy of AI-generated content
  • Users are solely responsible for their use of any content created through the Service

Subscription and Payment Terms

If you subscribe to a paid plan:

  • Subscriptions are billed in advance on a recurring basis
  • You authorize us to charge the payment method on file
  • Prices may change with reasonable notice
  • Refunds are handled according to our refund policy
  • You may cancel your subscription at any time through your account settings

Termination

These Terms remain in effect until terminated by either party. We may terminate or suspend your account immediately if you:

  • Violate any provision of these Terms
  • Engage in prohibited activities
  • Fail to pay applicable fees
  • Use the Service in a manner that could harm our systems or other users

Upon termination, your right to use the Service ceases immediately, and we may delete your account and data.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by:

  • Posting the updated Terms on this page
  • Updating the "Last updated" date
  • Providing notice through the Service or via email for significant changes

Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms will remain in full force and effect.

Contact Information

If you have any questions about these Terms of Service, please contact us:

  • By email: info@wiseforge.co.uk
  • By mail: Wiseforge Ltd, 71-75 Shelton Street, Covent Garden, LONDON WC2H 9JQ, United Kingdom

For technical support or account-related issues, please use the contact methods provided above.